Track Your Order

Every story has a journey. Here’s how to check on yours.

Find your order

Open your order confirmation email and click the link to view your order status. You may be asked to sign in or verify your order number and the email address used at checkout.

Sign in to view your orders

Tracking a book’s journey

If carrier tracking has been added to your shipment, you can find the tracking link on your order status page or in your shipping confirmation email. Follow that link for the carrier’s latest updates. Not every shipment has tracking, and a missing tracking link does not necessarily mean your order hasn’t shipped.

Waiting for a preorder?

A preorder is a reservation for a future title release. Check the product listing and any order updates for release or shipping information. Your order may remain "on hold" until the physical book or item is ready to send; this doesn't necessarily mean there is a problem.

A digital preorder will not be available until its announced release. That release date should be listed on the product page and your confirmation email. For digital preorders, your order will say "Fulfilled," even though the item hasn't been sent yet.

Ebooks and digital downloads

Digital items aren't physical, so they don't have tracking. I use Bookfunnel for my digital delivery.

Check your inbox for an email from Bookfunnel.com. This will contain a link to download your item. If you don't see an email from Bookfunnel, check your spam or junk folder. 

A question about your order?

Reply to your order confirmation email if a shipping or release date has passed without an update, your package is past the carrier’s estimated delivery date, or you can't find your digital delivery instructions. You can also ask whenever an order status is unclear.

Please include your order number and a short description of the issue. Do not send payment card details or passwords.